REFUND, RETURN & REPLACEMENT POLICY

Last Updated: August 10, 2026

At SN WORLD, we want you to receive your order in good condition and as expected. Because our products are made specifically after an order is placed through our print-on-demand fulfillment process, returns and exchanges are subject to the conditions below.

1. Eligibility for Replacement or Refund

We may provide a replacement or refund if you receive:

• A damaged product
• A defective product
• A misprinted product
• The wrong product
• A product with a fulfillment error

You must contact us within 7 days of delivery.

2. How to Report an Issue

To report a damaged, defective, misprinted or incorrect product, contact us at:

Email: snworld.support@gmail.com
Phone: 7562037104

Please provide:

• Your order number
• Clear photographs of the product
• Clear photographs/videos showing the issue
• Photographs of the original packaging
• An unboxing video, where available

Providing an unboxing video is strongly recommended because it helps us verify damage, missing items and fulfillment issues.

3. Wrong Size

Please carefully check our size chart before placing your order.

Because our products are made on demand, wrong-size orders are generally not eligible for a free return or exchange.

If you selected the wrong size, you may contact us to discuss the available options. Any replacement order or additional shipping/production costs may be the customer's responsibility.

4. Change of Mind

We generally do not accept returns or exchanges because of:

• Change of mind
• Personal preference
• Incorrect size selection
• Incorrect colour selection
• Not liking the design after delivery
• Ordering the wrong product

This is because products are produced specifically after an order is placed.

5. Damaged, Defective or Misprinted Products

If your product arrives damaged, defective or misprinted, please contact us within 7 days of delivery.

After reviewing the evidence, SN WORLD may provide:

• A replacement product; or
• A refund, where applicable.

The final resolution will depend on the nature of the issue and verification of the claim.

6. Wrong Product

If you receive a product different from the product you ordered, contact us within 7 days of delivery.

After verification, we will arrange an appropriate replacement or other applicable resolution.

7. Product Condition

For an issue to be considered, the product should be retained in the condition in which it was received.

Please do not wash, alter, modify or otherwise use a product before reporting a defect or printing issue.

8. Measurement Variations

Minor variations in garment measurements may occur during manufacturing.

Small measurement differences within reasonable manufacturing tolerance are not considered product defects.

Please refer to the size chart before ordering.

9. Refunds

If a refund is approved, it will generally be processed through the applicable original payment method or another appropriate method permitted by the payment provider.

The time required for the refund to appear in your account may depend on your bank or payment provider.

10. Cash on Delivery Orders

For COD orders, if a refund is approved, we may request appropriate bank/UPI details or use another suitable refund method.

We will never ask you to share your OTP, PIN, password or complete card details.

11. Return Shipping

If the issue is confirmed to be caused by a damaged, defective, incorrect or misprinted product, SN WORLD will coordinate the appropriate resolution.

For customer-requested changes such as wrong-size selections or change of mind, any applicable additional shipping or replacement costs may be borne by the customer.

12. RTO Orders

RTO means Return to Origin.

An order may become RTO when delivery cannot be completed because of circumstances such as:

• Incorrect or incomplete address
• Customer unavailable
• Customer unreachable
• Customer refusing delivery
• COD amount not being available
• Delivery attempts being unsuccessful

An RTO order does not automatically qualify for a refund.

If you require the order to be re-shipped, additional charges may apply depending on the circumstances.

13. Cancellation

Orders may be cancelled only if production/fulfillment has not started.

Once an order has entered production or fulfillment, cancellation may no longer be possible.

Please contact us as soon as possible if you want to request cancellation.

14. Fraudulent or Abusive Claims

SN WORLD reserves the right to investigate claims and reject fraudulent, misleading or abusive refund/replacement requests.

We may request additional photographs, videos or other information to verify a claim.

Nothing in this policy limits any rights or remedies available to consumers under applicable law.

15. Contact Us

SN WORLD
Bahadurganj, Bihar – 855101, India

Email: snworld.support@gmail.com
Phone: 7562037104